Career Details


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Phoenix Motorcars offers a complete benefits package including outstanding medical, dental, vision plans, and Life benefits (after 30 days).

Job Summary

The Service Engineer must be a Subject Matter Expert with a high level of initiative, independent judgement and technical understanding of system-level architecture with an Electric Vehicle. The ideal candidate will have the opportunity to identify and propose product improvements to HW & SW development teams to improving overall customer satisfaction while making the world a better place.

Role and Responsibilities

  • Identify and propose product improvements to HW and SW development teams that will increase reliability, reduce service costs, and improve customer satisfaction.
  • Analyze vehicle data through remote telematics or CAN recordings to investigate root cause and provide reports.
  • Evaluates diagnostic systems, repair procedures, and develops and implements product/process improvements.
  • Create methods to test EV systems and products. This may include inverter motors combination, battery management systems, OBC, DCDC converters, DC fast charging systems, battery packs and various accessories.
  • Develop and document troubleshooting and remote diagnosis techniques with service technicians.
  • Perform other duties as required or assigned within the scope of the position.

Qualifications and Educational Requirements

  • Bachelor’s degree in Mechanical Engineering with a strong aptitude in Electrical Engineering.
  • Equivalent work experience (minimum of 5 years) may be considered.
  • Basic understanding of vehicle CAN networking.
  • EV systems integration experience.
  • Preferred experience with Matlab/Simulink and National Instruments tools Working knowledge of automotive equipment and servicing methods.
  • Be proficient with using Microsoft Office, and ability to learn service generated software programs.
  • Strong organizational, time management, communication, and project management skills
  • Excellent interpersonal skills and a professional attitude.
  • Must be able to speak, read and write English as it relates.